Returns / T&C's
We DO NOT accept exchanges or refunds on ANY personalised items.
Any order placed using a discount code or purchased in our sale is classed as a discounted item and is non-refundable.
If your order is placed on a next day delivery option we cannot cancel this as it will have gone to production.
We operate a £4.99 cancellation charge on all orders. Order can only be cancelled within 12 hours after being placed. The charge is to cover operational costs. Items purchased in SALE cannot be cancelled.
All of our Products are handmade and as such are deemed to be "bespoke/personalised". This includes both personalisation and glitter colour choice. In accordance with the distance selling regulations we are unable to accept an item to be returned back to us if you have experienced a change of heart
If you have been delivered faulty or damaged goods, please contact via our contact us page stating your order number, within 5 days from delivery date.
Please check your confirmation that all details are correct, If you order doesn't state a colour our team will try where possible to contact you. As we run next day delivery we do have to proceed with orders to not cause delay and the team will choose the best suited colour for the selected product.
Our terms are in compliance with distance selling regulations. Your statutory rights are unaffected
Please note that tonics/lemonades may vary depending on availability. The team will always pair the best tonics when processing your order.
Postage Times are estimates and not guarantees. They may be affected by factors over which Bottle Bling has no control including Postal delays or breakdowns.Orders effected by such delays may take as long as 4 weeks. Bottle Bling will take no action on these orders during this time.
Please make sure you have typed in the correct delivery and postal address, if this is wrong and has been dispatched Bottle Bling is not liable for the whereabouts of your parcel.
All deliveries are subject to age verification upon delivery. You must provide valid proof you are over the age of 18 years otherwise the delivery driver will not deliver your parcel.
Please ensure that you allow sufficient time for your order to arrive in time for a birthday/specific date. We strongly advise allowing a minimum of 14 days from your order date to actual day however some items can take as long as 4 weeks to make. All our items are made to order and some products may have slight delays due to availability.
Such busy times like Christmas delivery may be delayed due to high demand and busy delivery periods. We ask for your patience during these times as we work extremely hard to ensure all orders are sent out as fast as we possibly can.
PLEASE SEE THE DELIVERY TIMES YOU HAVE SELECTED BEFORE COMPLETING YOUR ORDER WITH US.
Please check the product description as some delivery times can become invalid due to high demand of this particular product.
All our items are handmade in house by our craft experts and this does take time. We try our upmost best to have all orders dispatched before any delivery times but these may be delayed due to higher order volumes.
If you have received an incorrect item from us we will always make sure this item is replaced and exchanged on delivery. Please notify the team of any incorrect deliveries so they can look to resolve this as quickly as possible.
Bottle Bling reserves the right to cancel any orders if your order is cancelled your payment will be refunded. Refunds may take up to 14 days to be returned back to your payment method.
Please note that the product images may from time to time be slightly different but will represent the actual product. Depending on the type of screen or monitor colours and shades of the image may vary. Some of our prosecco bottles may change due to availability and the changing seasons.
When purchasing any personalised item we ask you check for spelling and grammar so your item doesn't incur any errors once produced.Bottle Bling will not be responsible for any errors made. On all labels outrin-house design team will produce these to best specification you can request a certain layout but we do not promise this as we design many labels.
If you receive an error on a label or gift tag such as a typo or misspelling our team will arrange for this to be replaced as quickly as possible.
For our International deliveries we use Ukmail fully tracked courier to be delivered in 7-14 days European. This can vary with different holidays and weekends in between.
International purchases will be made in pounds Sterling (GBP). International payment providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international customers will be liable to pay.
The customer may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Occasionally, the supply of your product(s) or may be delayed or prevented for reasons beyond our control – for example, import delays or higher than anticipated demand.
Please note that all our charges include VAT at the standard rate of 20%.
YOUR USE OF OUR WEBSITE
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use. Other than for your own personal use, you may not without our prior written consent:
- Copy, reproduce, use or otherwise deal with any content on the Website;
- Modify, distribute or re-post any content on the Website for any purpose;
- Use the content of the Website for any commercial exploitation whatsoever.
Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Bottle Bling. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Third Party Rights
Only you and Bottle Bling shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.